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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amy Fitzgerald

August 14, 2025

5  out of  5
rating by Amy Fitzgerald
"Sean was really easy to work with… I had no idea what coverage I should have or need, but he explained everything thoroughly to me, and made the process really simple! I would recommend Sean and Jared Soukup State farm to anyone I know!"
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Gene Rich

August 7, 2025

5  out of  5
rating by Gene Rich
"Sean was amazing to work with! He made getting renters insurance so easy and walked me through every detail so I knew exactly what I was getting. He’s friendly, professional, quick to respond, and you can tell he truly cares about helping people. I’m so grateful for how smooth he made the whole process; highly recommend him to anyone!"
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Harold Ellingson

July 28, 2025

2  out of  5
rating by Harold Ellingson
"Have had this agent for almost 18 months. They take days to return phone calls,do not follow thru with commitment they make. They reported an accident on my record when I have not had one. Once the policy was ineffective all communication on their side ended. Terrible experience. Will pay higher premiums to get rid of agent or at least his office."
We responded:
"We’re truly sorry to hear you had a frustrating experience. It looks like your initial outreach came after hours on the weekend, and our Customer Care Center stepped in to assist until our office resumed regular business hours on Monday. We always aim to follow through and communicate clearly, and we're sorry if that didn't come across in your experience. If you're open to reconnecting, we’d appreciate the opportunity to speak further and help resolve any outstanding concerns."
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Mike M

July 22, 2025

5  out of  5
rating by Mike M
"Marlen was very helpful and considerate! They are fast and efficient in all aspects of my insurance needs and l have the feeling that there always looking for my best interest in all aspects of my policies . Thanks again Jared to you and your team!!"
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Antonio Romero

May 5, 2025

5  out of  5
rating by Antonio Romero
"Jaqueline Cruz was fantastic and made my insurance call immensely easy and was more than willing to explain what I need explained and answering all my questions. Always great people and vibes from this office!"
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Matt Gersjes

May 2, 2025

5  out of  5
rating by Matt Gersjes
"Jake was super helpful with getting my new home set up with insurance. Highly recommend!"
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Jaime Garibay

February 18, 2025

5  out of  5
rating by Jaime Garibay
"Paul B Neto provided an outstanding experience in helping me secure new car insurance! He was knowledgeable, patient, and took the time to find the best coverage at a great rate. His professionalism and dedication made the process smooth and stress-free. I highly recommend Paul to anyone looking for top-notch insurance service!"
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Gurmeet Singh

January 7, 2025

5  out of  5
rating by Gurmeet Singh
", I got the insurance policy for my car from jared .he is helpful and respectful. I really recommend this place .thanks, jared."
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A

December 11, 2024

5  out of  5
rating by A
"Paul was very knowledgeable and was a pleasure to work with in getting our cars insured and saving money. Great customer service, highly recommend!!!"
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Roland Izquierdo

December 11, 2024

5  out of  5
rating by Roland Izquierdo
"It was an absolute pleasure working with Paul, and I wholeheartedly recommend him! His knowledge and efficiency were outstanding, guiding me through each step with ease and confidence. Thanks to his expertise, I saved a substantial amount of money, which I truly appreciate. Paul’s friendly and approachable demeanor made the entire process smooth and stress-free. I will definitely be recommending him to others in the future—he’s someone you can rely on to get the job done right while saving you money every step of the way!"
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Matthew L

December 4, 2024

5  out of  5
rating by Matthew L
"Jared was incredibly helpful and friendly. Very easy to work with. I would very highly recommend him."
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Edward Mosqueda

November 5, 2024

5  out of  5
rating by Edward Mosqueda
"Paul was amazing great customer service and made sure to take care of us and give us the best price for our policy thank u Paul most definitely referring anyone who need insurance 😀"
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jerry ferreira

September 3, 2024

5  out of  5
rating by jerry ferreira
"My insurance was dropped. And I called these guys and they gave me a great rate. Thanks again"
We responded:
"Jerry, thank you for your review! I'm glad we could help you find a great rate after your insurance was dropped. If you have any further questions or need assistance in the future, feel free to reach out. - Jared Soukup - State Farm Insurance Agent, Santa Rosa, CA"
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Michelle Frandsen

March 18, 2024

5  out of  5
rating by Michelle Frandsen
"Wonderful service. I’ve been with them for a year, and everyone I’ve spoken with has been phenomenal. They’re the most helpful insurance company I’ve had to date."
We responded:
"Michelle, we are happy to hear about your wonderful experience with our team! Providing exceptional service and being the most helpful insurance company is our top priority. We appreciate your kind words and look forward to continuing to assist you with all your insurance needs. Thank you for choosing us to protect what matters most to you. - Jared Soukup - State Farm Insurance Agent, Santa Rosa, CA"
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Cristina Avilez-Martinez

January 24, 2024

5  out of  5
rating by Cristina Avilez-Martinez
"Great customer service"
We responded:
"Thanks, Cristina! We appreciate your trust in us for your insurance needs. Your positive feedback means a lot to us."
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Christina Metzgar

January 23, 2024

5  out of  5
rating by Christina Metzgar
"Helpful, clear, affordable! After months of trying to get auto insurance in California for a new driver, they helped me out with no problem."
We responded:
"Christina, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Kazuya Makishima

January 5, 2024

5  out of  5
rating by Kazuya Makishima
"Hello, my process of getting a auto insurance was smooth and easy. A gentleman name Steven Hamilton helped me with my policy. Very easy and kind over the phone. Thank you Steven"
We responded:
"We love seeing reviews like this, Kazuya! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
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MarMar Par

December 18, 2023

5  out of  5
rating by MarMar Par
"I was looking for a lower rate for car insurance and was worried it would be a long hard process. Spencer was able to lower my rate from what I had at Geico and get me all setup all within 15 min. Excellent customer service and very fast process!"
We responded:
"Thank you for the review! We are happy to hear that Spencer was able to help you with your car insurance. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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Kylie Overton

November 9, 2023

5  out of  5
rating by Kylie Overton
"I called this branch to get some answers on why my insurance rate was fluctuating so much and why it had hiked up in price. It felt like I was talking to a good friend during this conversation as Marlen was very kind and understanding when discussing my insurance rate and the limitations on what I can afford. She was extremely helpful and made sure that I got any and every possible discount available to me so I could get the best rate possible. It was a great reminder that there is still life on this planet 😊 I greatly appreciated her and will be directing anyone I know that's looking for insurance to them."
We responded:
"Kylie, thank you for taking the time to share your experience with Marlen and our branch. We're pleased that she could assist you in exploring discounts and finding solutions that align with your budget. Your kind words and the recommendation mean a lot to us. If you have more questions or insurance needs in the future, please don't hesitate to reach out. We're here to help."
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Simone Boerner

October 3, 2023

5  out of  5
rating by Simone Boerner
"Recently purchased a small camping trailer and needed to purchase insurance. Mr. Soukup's staff were knowledgeable and efficient, as always. I have my home and car insured with State Farm and have my life insurance policies from State Farm."
We responded:
"Thank you for the wonderful review, Simone! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Michelle Reynolds

September 27, 2023

5  out of  5
rating by Michelle Reynolds
"Paulo Barbosa is an excellent insurance agent who was very detailed in getting me a competitive car insurance/ rental insurance rate. I have been with Progressive Insurance for over 20 years and his knowledge and friendly/ professional manner convinced me to switch my auto insurance and add renter's insurance, as well. I am happy that I switched to State Farm, with the help of Paulo. Thank you! Michelle Reynolds"
We responded:
"Thank you, Michelle, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Paulo, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Fatima Herrera

September 26, 2023

5  out of  5
rating by Fatima Herrera
"I got my renewal notification from my previous insurance/broker yesterday and I was so shocked to see my premium go from $379/month to $559. Contacted my broker and she stated EVERYTHING is expensive now and there’s nothing cheaper for us out here . We have been with our broker for over 30 years. She always got the “best price on the market “….never questioned it. I called my AAA the same day I got my renewal notification and they forwarded me to State Farm. I got Paolo Barbosa on the other line and OH BOY!!! What a difference on customer services!!! He really took his time, when through every question I had with a lot of patience & found me a quote I was happy with. Less than what I was paying including the new car we got. In less than 24 hrs I was set. If I cam give him 10 stars, I would!!! First time I shopped for insurance ….wondering if I could have saved money if I did my homework and not let my broker tell me there’s nothing cheaper for me on the market."
We responded:
"Thank you, Fatima, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
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Dejah Leshae

September 23, 2023

5  out of  5
rating by Dejah Leshae
"New customer to state farm and I received the best customer service from Yadira Contreras, she went the extra mile to help me for all my insurance needs. She was quick with everything and made sure she did all that she could. She made my experience great overall!!! Thank you again so much."
We responded:
"Thank you, Dejah, for your positive feedback and for acknowledging the exceptional assistance provided by Yadira. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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Tiffany Katrice

September 20, 2023

5  out of  5
rating by Tiffany Katrice
"My previous insurance company couldn't help me w/obtaining a new policy for my vehicles. Not to clear on why other insurance companies have pulled out of Cali but it was a challenge looking for car insurance. It soon became a very stressful situation. I found Paulo w/Jared Soukup - State Farm Insurance Company. Paulo made me feel so at ease. He explained everything to me, he was patient and very kind. I appreciate this young man's help and I'm so very thankful that State Farm was able to insure me. He even assisted my young adults w/their insurance needs. Bravo State Farm!!!"
We responded:
"Tiffany, we’re so glad to hear how Paulo was able to help you with your insurance needs! He is an essential part of our team, and we appreciate you letting us know how well he was able to assist you. Thank you for choosing us as your insurance provider!"
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Darious Graham

May 2, 2023

5  out of  5
rating by Darious Graham
"I've had an awesome expericance with this office. They provide excellent service and are super helpful."
We responded:
"Thank you for the five-stars, Darious! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."