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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Will

September 27, 2025

5  out of  5
rating by Mike Will
"He it’s great with a lot of patience and walk us through everything. I appreciate it this time."
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Sarah Levitz

September 16, 2025

5  out of  5
rating by Sarah Levitz
"Thank you so much to Jake and Jared and the team for providing quality customer service and an even lower quote than I anticipated! Great quote for my car and life insurance!"
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minecraft dude09

September 11, 2025

5  out of  5
rating by minecraft dude09
"Sean was the best. Answered every question I threw at him like a professional. I am impressed with him and State Farm and intend to do more business."
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Whiskeymike707

September 9, 2025

5  out of  5
rating by Whiskeymike707
"Marlen T. is always providing the best customer service for my family. I've been with Jared for awhile now and keeping quality employees is important. I would highly recommend this agent and specifically Marlen. I feel like I'm constantly calling in adding and removing vehicles and she provides the best service. Please give her a raise!"
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Churee

September 4, 2025

5  out of  5
rating by Churee
"Marlen was very helpful in assisting me in getting the changes and add ons to my auto policy taken care of. She was mindful of my needs and helped me get the right coverage for my family's needs."
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Suzanne Raudaskoski

September 2, 2025

5  out of  5
rating by Suzanne Raudaskoski
"Jaqueline provided excellent customer service! She was a great communicator and made updating my insurance after purchasing a new vehicle quick and effortless. I really appreciated how smooth and stress-free she made the process!"
We responded:
"Thank you, Suzanne! I'm glad to hear that Jaqueline provided great service and made your insurance update easy and stress-free. We appreciate your feedback and are here for any future needs you may have. Let us know if there's anything else we can help you with!"
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Amy Fitzgerald

August 14, 2025

5  out of  5
rating by Amy Fitzgerald
"Sean was really easy to work with… I had no idea what coverage I should have or need, but he explained everything thoroughly to me, and made the process really simple! I would recommend Sean and Jared Soukup State farm to anyone I know!"
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Gene Rich

August 7, 2025

5  out of  5
rating by Gene Rich
"Sean was amazing to work with! He made getting renters insurance so easy and walked me through every detail so I knew exactly what I was getting. He’s friendly, professional, quick to respond, and you can tell he truly cares about helping people. I’m so grateful for how smooth he made the whole process; highly recommend him to anyone!"
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Harold Ellingson

July 28, 2025

2  out of  5
rating by Harold Ellingson
"Have had this agent for almost 18 months. They take days to return phone calls,do not follow thru with commitment they make. They reported an accident on my record when I have not had one. Once the policy was ineffective all communication on their side ended. Terrible experience. Will pay higher premiums to get rid of agent or at least his office."
We responded:
"We’re truly sorry to hear you had a frustrating experience. It looks like your initial outreach came after hours on the weekend, and our Customer Care Center stepped in to assist until our office resumed regular business hours on Monday. We always aim to follow through and communicate clearly, and we're sorry if that didn't come across in your experience. If you're open to reconnecting, we’d appreciate the opportunity to speak further and help resolve any outstanding concerns."
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Mike M

July 22, 2025

5  out of  5
rating by Mike M
"Marlen was very helpful and considerate! They are fast and efficient in all aspects of my insurance needs and l have the feeling that there always looking for my best interest in all aspects of my policies . Thanks again Jared to you and your team!!"
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Antonio Romero

May 5, 2025

5  out of  5
rating by Antonio Romero
"Jaqueline Cruz was fantastic and made my insurance call immensely easy and was more than willing to explain what I need explained and answering all my questions. Always great people and vibes from this office!"
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Matt Gersjes

May 2, 2025

5  out of  5
rating by Matt Gersjes
"Jake was super helpful with getting my new home set up with insurance. Highly recommend!"
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Jaime Garibay

February 18, 2025

5  out of  5
rating by Jaime Garibay
"Paul B Neto provided an outstanding experience in helping me secure new car insurance! He was knowledgeable, patient, and took the time to find the best coverage at a great rate. His professionalism and dedication made the process smooth and stress-free. I highly recommend Paul to anyone looking for top-notch insurance service!"
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Gurmeet Singh

January 7, 2025

5  out of  5
rating by Gurmeet Singh
", I got the insurance policy for my car from jared .he is helpful and respectful. I really recommend this place .thanks, jared."
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A

December 11, 2024

5  out of  5
rating by A
"Paul was very knowledgeable and was a pleasure to work with in getting our cars insured and saving money. Great customer service, highly recommend!!!"
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Roland Izquierdo

December 11, 2024

5  out of  5
rating by Roland Izquierdo
"It was an absolute pleasure working with Paul, and I wholeheartedly recommend him! His knowledge and efficiency were outstanding, guiding me through each step with ease and confidence. Thanks to his expertise, I saved a substantial amount of money, which I truly appreciate. Paul’s friendly and approachable demeanor made the entire process smooth and stress-free. I will definitely be recommending him to others in the future—he’s someone you can rely on to get the job done right while saving you money every step of the way!"
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Matthew L

December 4, 2024

5  out of  5
rating by Matthew L
"Jared was incredibly helpful and friendly. Very easy to work with. I would very highly recommend him."
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Edward Mosqueda

November 5, 2024

5  out of  5
rating by Edward Mosqueda
"Paul was amazing great customer service and made sure to take care of us and give us the best price for our policy thank u Paul most definitely referring anyone who need insurance 😀"
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jerry ferreira

September 3, 2024

5  out of  5
rating by jerry ferreira
"My insurance was dropped. And I called these guys and they gave me a great rate. Thanks again"
We responded:
"Jerry, thank you for your review! I'm glad we could help you find a great rate after your insurance was dropped. If you have any further questions or need assistance in the future, feel free to reach out. - Jared Soukup - State Farm Insurance Agent, Santa Rosa, CA"
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Michelle Frandsen

March 18, 2024

5  out of  5
rating by Michelle Frandsen
"Wonderful service. I’ve been with them for a year, and everyone I’ve spoken with has been phenomenal. They’re the most helpful insurance company I’ve had to date."
We responded:
"Michelle, we are happy to hear about your wonderful experience with our team! Providing exceptional service and being the most helpful insurance company is our top priority. We appreciate your kind words and look forward to continuing to assist you with all your insurance needs. Thank you for choosing us to protect what matters most to you. - Jared Soukup - State Farm Insurance Agent, Santa Rosa, CA"
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Cristina Avilez-Martinez

January 24, 2024

5  out of  5
rating by Cristina Avilez-Martinez
"Great customer service"
We responded:
"Thanks, Cristina! We appreciate your trust in us for your insurance needs. Your positive feedback means a lot to us."
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Christina Metzgar

January 23, 2024

5  out of  5
rating by Christina Metzgar
"Helpful, clear, affordable! After months of trying to get auto insurance in California for a new driver, they helped me out with no problem."
We responded:
"Christina, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Kazuya Makishima

January 5, 2024

5  out of  5
rating by Kazuya Makishima
"Hello, my process of getting a auto insurance was smooth and easy. A gentleman name Steven Hamilton helped me with my policy. Very easy and kind over the phone. Thank you Steven"
We responded:
"We love seeing reviews like this, Kazuya! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
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MarMar Par

December 18, 2023

5  out of  5
rating by MarMar Par
"I was looking for a lower rate for car insurance and was worried it would be a long hard process. Spencer was able to lower my rate from what I had at Geico and get me all setup all within 15 min. Excellent customer service and very fast process!"
We responded:
"Thank you for the review! We are happy to hear that Spencer was able to help you with your car insurance. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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Kylie Overton

November 9, 2023

5  out of  5
rating by Kylie Overton
"I called this branch to get some answers on why my insurance rate was fluctuating so much and why it had hiked up in price. It felt like I was talking to a good friend during this conversation as Marlen was very kind and understanding when discussing my insurance rate and the limitations on what I can afford. She was extremely helpful and made sure that I got any and every possible discount available to me so I could get the best rate possible. It was a great reminder that there is still life on this planet 😊 I greatly appreciated her and will be directing anyone I know that's looking for insurance to them."
We responded:
"Kylie, thank you for taking the time to share your experience with Marlen and our branch. We're pleased that she could assist you in exploring discounts and finding solutions that align with your budget. Your kind words and the recommendation mean a lot to us. If you have more questions or insurance needs in the future, please don't hesitate to reach out. We're here to help."